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A fully automated appointment confirmation service for healthcare practitioners.

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A fully automated appointment confirmation
service for healthcare practitioners.

Why CITAMED?

Why us?

We help to significantly reduce expenses and increase revenue by ensuring that your patients show up to their appointments and arrive on time.  Citamed contributes to the overall quality of your practice by enhancing doctor-patient communications and allowing for better planning.

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Easy to Use

Using the latest technology, Citamed connects your electronic calendar or appointments management system with our automatic call & messaging platform. This self-contained and highly integrated design, saves time and money – avoiding the laborious task of manual data entry.

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Cost Effective

Citamed improves administrative efficiency by automating repetitive processes (such as appointments’ confirmations) and frees staff time to address higher-valued tasks (such as patient care and billing). We assure you that Citamed… PAYS FOR ITSELF!

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BENEFITS

  • We use our own phone lines – not yours.
  • Your phone number as Caller ID.
  • Multiple calls or texts by appointment.
  • Real time responses in our website.
  • Custom Reports.
  • Fully bilingual (English & Spanish)
  • Custom Messages:
    • By Doctor
    • By Patient
    • By Visit Type
    • Confirmation, notification or reminder

How it works?

Citamed connects to your EMR, EHR, or electronic calendar directly, extracts your appointments data (Name, phone #), and sends it to our servers. Additionally, appointments can be inserted directly from our web page.

The day before the appointment (or any day of your choice), Citamed calls or texts your patients and provides them with options to confirm or cancel their appointment. With the click of a phone key, the patients select the option they want.

Finally, the day of the appointment, the staff at your clinic or office can access our website to see a summary of responses (eg.: confirmed, cancelled) to the calls that were made to each one of your patients. You can also print a detailed report with all patients and their responses.

Citamed connects to your EMR, EHR, or electronic calendar directly, extracts your appointments data (Name, phone #), and sends it to our servers. Additionally, appointments can be inserted directly from our web page.

The day before the appointment (or any day of your choice), Citamed calls or texts your patients and provides them with options to confirm or cancel their appointment. With the click of a phone key, the patients select the option they want.

Finally, the day of the appointment, the staff at your clinic or office can access our website to see a summary of responses (eg.: confirmed, cancelled) to the calls that were made to each one of your patients. You can also print a detailed report with all patients and their responses.

PRICING

Citamed is a very accessible and cost effective service.  We offer different packages that cater to the individual needs of your practice.  Prices are directly proportional to the quantity of minutes needed.  For large practices we also offer custom plans.

Basic
$149
monthly
$399 - Setup fee
1,000 minutes
20¢ additional minute
EMR Integration
Free trial
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Volume
$239
monthly
$399 - Setup fee
2,000 minutes
14¢ additional minute
EMR Integration
Free trial
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Enterprise
$399
monthly
$399 - Setup fee
4,000 minutes
10¢ additional minute
EMR Integration
Free trial
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¡Optimize your appointments management today!

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Read what our clients have to say.

Citamed has become an indispensable part of our office. It has helped us a lot with organizing appointments , attendance and punctuality of patients.  – Elizvette Díaz, Chiropractic Clinic Manager
For the first time in ten years the office runs like clockwork, patients arrive precisely at the time of their appointment… – Dr. Merbil González, Neurologist
The % of patients showing up to their appointment has increased in just a couple of weeks… – Dr. Carlos Martínez, Endocrinologist